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Service Management & Operation In Telco

ID:
SM542024
CREDIT:
4 Credits
DESCRIPTION The course discusses telecommunication business. Business in this field has become a service business that gives big benefit to a company. It can be seen from the improvement of penetration market and market share of a company.
LEARNING OBJECTIVES Students are able to evaluate management of telecommunication based service in the future.
COMPETENCIES Describing the characteristic of telecommunication service business, planning some development of new services in telecommunication industry, analyzing service quality in service provider based telecommunication, analyzing service quality in mobile communication based telecommunication, designing diagram/scheme of supply and demand of telecommunication service, and evaluating management of telecommunication based service in the future.
SUBJECT Characteristics of telecommunication service business, designing and developing telecommunication service, quality of provider based telecommunication service, quality of communication mobile based telecommunication service, management of supply and demand of telecommunication service, and evaluation of telecommunication service quality in the future.

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